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Having Crucial Conversations


You’ve been dreading going into the office because you have to have a difficult conversation with a co-worker. You may have even slipped into patterns of silence (withdrawing, masking, avoiding) or violence (controlling, labeling, verbal attacking) – none of which feels good for anyone.

When a personal or professional relationship is stuck or you can’t achieve results on your team or in your organization, it’s time to ask, “What is holding us back?” Remain calm, hear all perspectives and garner agreement on next steps. Having the hard conversations about this one topic can lead to breakthroughs in understanding and commitment.

– Sydney Ayers, SLJ 100 Communications

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