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Trust Is Everything


In order to have any kind of longevity in business, there has to be trust involved. This is especially true of the service industry, like plumbers and electricians for instance.

Gaining a customer’s trust helps grow your business beyond one-time special offers or seasonal discounts. This ongoing relationship requires time and attention, consistency, reliability and being knowledgeable so you can help solve a problem.

Stats show that more than 80% will recommend a trusted company. Simply put, trust is the one simple concept at the root of all successful businesses. It should be the basis for all customer service.

John Ward, Applewood Plumbing Heating & Electric

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