In order to have any kind of longevity in business, there has to be trust involved. This is especially true of the service industry, like plumbers and electricians for instance.
Gaining a customer’s trust helps grow your business beyond one-time special offers or seasonal discounts. This ongoing relationship requires time and attention, consistency, reliability and being knowledgeable so you can help solve a problem.
Stats show that more than 80% will recommend a trusted company. Simply put, trust is the one simple concept at the root of all successful businesses. It should be the basis for all customer service.
– John Ward, Applewood Plumbing Heating & Electric